Bluebell Cloud Solutions are an independent provider of a range of mobile, fixed line, data and service solutions to the business marketplace.
The senior management team have over 50 years combined experience in the telecoms sector and bring this to the fore when designing our portfolio of products & services for our clients.
Here at Bluebell we are fully aware of how fluid the industry is and pride ourselves on being at the forefront in what is an ever evolving marketplace.
Bluebell recognise that communications are a critical element in any business both internally and externally, as such, we have agreements in place with all the major mobile networks and top tier fixed line providers. This enables us to supply up to date relevant products & services to our customers.
Our exceptional internal support team have a significant amount of industry knowledge and ability, this is a prerequisite at Bluebell so as to ensure that we can both deliver our solutions efficiently as well as offering a high level of ongoing service & support that any business account should reasonably expect to receive.
We fully understand that change can be daunting and concerning for a lot of people, so here at Bluebell we have the systems & processes in place to make this as easy & painless as it can be.
We have a dedicated team who personally project manage the on-boarding process, thus ensuring that the transfer of providers is fully managed and totally seamless for your business.
All new equipment and sim cards are always pre-delivered prior to any agreed port/installation date. Your allocated project manager will liaise with you throughout the process to discuss the project management of the transfer, including for example, the setting up of any new devices for email, voicemail, business applications. If required we can also deploy resource to your site on the day of transfer to assist.
Investing the right amount of time and resource at the transfer stage is essential and if managed correctly alleviates the potential for any problems and gets our working relationship off and running on a very firm footing.
Here at Bluebell we passionately believe that customer service is the most important element of our business relationship with our clients. As such we have a dedicated team who are here solely to manage the day to day running of all aspects of your account.
Speed of response as well as great communication is key in delivering quality service, that's why we provide our clients with a dedicated point of contact who is targeted with very specific SLA's that we monitor internally to ensure that they are delivered against.
All Bluebell customers are important and very much valued, we therefore make our best endeavours to ensure that we deliver excellence throughout our contact with you, that's what makes Bluebell different and delivers the non-tangible benefits business users expect from a chosen service provider.